Our specialty donut flavors run from Wednesday to Sunday each week. Donuts can be preordered for the week beginning on Monday through the day of (for Park Road and Matthews), but flavors on same day donut orders placed after we open are not guaranteed. Please reach out to your preferred shop location and confirm flavor availability before placing an order.
While our system allows you to order donuts further in advance, we ask that you wait until specialty flavors have been updated. (This may not apply to larger orders if we have directed you towards ordering online ahead of time)
Currently pickups at Davidson and Free Range Brewing are only available on Wednesdays and Saturdays. We ask that you please place them by 10pm the evening before.
Groceries are available for same day pickup in Matthews (we may need up to 2 hours to complete your order). Groceries are available for next day pick-up at Park Road Shopping Center. Davidson and Free Range orders placed by 10pm Tuesday are available Wednesday, and by 10pm Friday are available Saturday.
To maintain the quality please refrain from ordering produce more than a few days out. We're constantly adding new items from local farms and would like to be able sell their products at their freshest!
We bake a small batch of bread Tuesday for Wednesday & Thursday pickups (usually Old Fashioned White, maybe Honey Oat.) Our large bake days are Thursday and Friday in preparation for Saturday's Farmer's Market. Bread options are updated for purchase throughout the week, with most opening up for sale on Thursday and Friday afternoons.
Most bread that has been not been pre-ordered is sold at the Davidson Market. We hold a small assortment of loaves in Matthews on Saturday, but preordering (online or over the phone) is the best option to grab some! Any unsold loaves are made available for purchase Sunday in Matthews.
Q: Why is it only showing pick-up available at Matthews?
A: We know it's a little confusing! If you're looking for something other than same day pickup at Matthews, instead of selecting "pick up", select "shipping" during checkout and you should see a variety of pick-up days and locations for store pickup. If you wish to not enter your personal address you can use one our of shop addresses, just make sure your email and phone number are correct.
Q: It didn't let me choose a pickup time, when is my order ready?
A: Preorders for Matthews and Park Road are generally available when we open each day. Same day orders may take up to 2 hours to process, and we do our best to keep you updated by marking your order available for pickup or fulfilled in our system. Free Range orders are available after 2pm from the bartenders on staff on Wednesday and Saturdays. Davidson Saturday orders can be picked up from our table at the Farmer's Market.
Q: I placed an order when you were closed, when will my order be ready?
A: Orders placed while we are closed (after hours or on Mondays and Tuesday) will be filled on the next business day unless another pickup day is selected.
Q: Is there a way to order singles of mini donuts? Or specify flavors?
A: Unfortunately we are only offering minis by the dozen online to simplify our counts and maximize dough usage. You are welcome to add preferred classic flavors in the notes or call us to discuss your order! Mini donuts are not available same day and must be ordered by 8am for next day pickup.
Q: I'm having a birthday party/shower/wedding, how should I order?
A: You are welcome to order through our online store if we already have what you're looking for, but we'd love to discuss making the day extra special! Please reach out to our Matthews location and we can guide you through options and the best way to secure your date.
Q: I have a food allergy, are your donuts safe?
A: Our dough contains dairy, egg, and gluten and we fry our donuts in coconut oil. Our milk and dark chocolate ganache glazes contains soy lecithin. Our classic flavors do not contain any tree or peanuts but occasionally a specialty flavor does and can cross-contaminate the other donuts. Although the previously mentioned allergens are staples in our kitchen, we are continually adding new ingredients and creating new specialty flavors to our line-up. Please reach out to us if you have any allergy concerns before ordering!
Q: Do you make vegan or gluten free donuts?
A: Currently we only offer our classic donut. Some of our bread options are vegan, though all contain gluten.
Q: Do you offer curbside delivery?
A: We do! Just place your order online and call your pickup location when you're in the parking lot. Open a side door, window, or trunk and we'll place it inside your vehicle.
Still have questions? Send us an email at email@example.com!